Frequently Asked Questions | Luqvero
Welcome to Luqvero's FAQ section. Find answers to common questions about orders, shipping, returns, products, and more.
Order & Shipping
How long does UK delivery take?
Standard UK delivery typically takes 3-5 working days. Express delivery options are available at checkout for faster service.
What are your shipping rates?
Standard UK shipping starts from £3.99. Orders over £50 qualify for free standard delivery. International shipping is available upon request.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can use this to monitor your delivery in real time.
Do you ship outside the UK?
We currently offer limited international shipping. Please contact our support team for details on your destination.
Returns & Refunds
What is your return policy?
We offer a 30-day returns policy from the date of purchase. Items must be unused, in original condition, and in original packaging.
How do I return an item?
Contact our support team to request a return authorisation. We'll provide you with a prepaid return label and instructions.
How long do refunds take?
Refunds are processed within 7-10 working days of us receiving your returned item. The money will be credited to your original payment method.
Are return shipping costs covered?
We provide a prepaid return label for all eligible returns, so you won't pay for return postage.
Product Details
What materials are used in your watches?
Our watches feature premium stainless steel cases, sapphire crystal glass, and genuine leather or metal straps. Each piece is crafted for durability and elegance.
Are your products authentic?
All Luqvero products are 100% authentic and sourced directly from authorised suppliers. We guarantee the quality and authenticity of every item.
Do you offer size guides for glasses and watches?
Yes, detailed size guides are available on each product page. We recommend measuring your current frames or wrist to ensure the perfect fit.
How long does perfume last?
Our perfumes are formulated with high-quality concentrations for lasting fragrance. Most scents last 6-8 hours, depending on skin type and application.
Can I personalise or customise products?
Some items offer personalisation options at checkout. Please check individual product pages for available customisation features.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed in GBP.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment details. Your information is never stored on our servers.
General Support
Can I change or cancel my order?
If your order hasn't shipped, we can modify or cancel it. Contact us immediately with your order number to request changes.
Do you offer gift options?
Yes, we provide gift wrapping and personalised gift messages. Select the gift option at checkout to add these services to your order.
How can I contact customer support?
Reach out to our team via email, live chat, or phone. We're here to help Monday to Friday, 9 AM to 5 PM GMT.
Still have questions? Contact our support team for personalised assistance.