Refund policy
Luqvero Return & Refund Policy
We want you to love your Luqvero purchase. If you're not completely satisfied, we're here to help.
Returns You have 3-4 days from the date of delivery to return your item(s) for a refund or exchange. To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging, with all tags and protective materials intact
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items For hygiene reasons, opened or used perfumes cannot be returned unless faulty. Sale/clearance items are final and non-refundable unless faulty.
How to Start a Return Email us at (redhorseihs@gmail.com) with your order number and reason for return. We'll send you instructions on how and where to send your package.
Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect — in which case we cover the cost.
Exchanges Need a different size or colour? Contact us at (redhorseihs@gmail.com) and we'll arrange an exchange, subject to stock availability.
Faulty or Damaged Items If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a free replacement or full refund.